Contact Us
1. Free Worldwide Shipping
At Velvét, we are proud to offer free worldwide shipping on all orders, no matter where you are located.
Once you place your order, our dedicated team will ensure it is processed and shipped within 24 hours. Our mission is to get your luxury essentials to you as quickly and safely as possible.
Please note that delivery times may vary depending on your location, but tracking information will be provided for every shipment.
2. Customer Support
If you have any questions about your shipment or need assistance, please reach out to our Customer Service team.
Email: customerservice@velvet.com
Phone: +44 (0)115 111 1111
Our support hours are Monday to Friday, 9:00 AM – 6:00 PM (IST).
1. Easy Returns
We want you to love every piece from Velvét. If you are not completely satisfied with your purchase, you may return your item within 30 days of receiving it.
Please ensure that items are returned in their original condition, unworn, and with all tags attached.
2. Return Shipping Address
Please ship your return to the following address:
Velvét Returns Center
205, Rosewood Industrial Estate
Sarkhej-Gandhinagar Highway
Ahmedabad, Gujarat 382210
India
3. Get Assistance
To initiate a return, please file an incident with our Customer Service team.
Email: customerservice@velvet.com
Phone: +44 (0)115 111 1111
Our representatives will guide you through the process and help with any queries.
1. Accepted Payment Methods
We accept the following forms of payment for your convenience:
• Credit and Debit Cards (Visa, MasterCard, American Express)
• International cards from the above networks
• Secure checkout via SSL encryption
2. Safe & Secure Transactions
Your privacy and security are our top priorities. All transactions on velvet.com are protected with industry-standard SSL encryption to ensure that your payment details are secure.
We never store your card information on our servers.
3. Need Help?
If you experience any issues with payment or checkout, please get in touch with our Customer Service team.
Email: customerservice@velvet.com
Phone: +44 (0)115 111 1111
We are here to assist you with any billing or security concerns.
Terms & Conditions
You must only use our Services in accordance with this Privacy Policy and any applicable law or regulations. You agree to refrain from undertaking any prohibited acts as set out in this Clause 3. You must not (or attempt to):
(a) interfere with or disrupt the use of Services or the website, in any manner including but not limited to the servicers or networks that host the website;
(b) stalk, harass, threaten, intimidate or harm another;
(c) pretend to be anyone, or any entity, you are not, you will not impersonate or misrepresent yourself as another person (including celebrities), entity, a The Upside employee, or a civic or government leader, or otherwise misrepresent your affiliation with a person or entity. The Upside reserves the right to reject or block any user which could be deemed to be an impersonation or misrepresentation of your identity, or a misappropriation of another person's name or identity;
(d) engage in any copyright infringement or other intellectual property infringement, or disclose any trade secret or confidential information in violation of a confidentiality, employment, or non-disclosure agreement or otherwise;
(e) use, distribute, reproduce or commercialize any content from the Website or The Upside service except as permitted by this Policy, by law, and with prior written agreement from The Upside;
(f) transmit any unsolicited advertising, promotional material or other forms of solicitation in connection with your use of the Service without the prior written agreement of The Upside;
(g) forge any TCP-IP packet header or any part of the header information or otherwise putting Information in a header designed to mislead recipients as to the origin of any content transmitted through the Website ("spoofing";);
Send Us A Message
Our Customer Service team are here for all enquiries Monday to Friday, 9am - 5pm IST (Indian Standard Time).
We look forward to hearing from you.
Phone
+44 (0)115 111 1111
Monday to Friday - 9am - 5pm IST
You can email our Customer Service team at customerservice@velvet.com or via the contact form below:
1. Privacy Policy
India limited company (The Velvét) collects personal information that you voluntarily provide when applying or registering for an account.
This Privacy Policy (Privacy Policy) outlines how your information is collected, used and disclosed when you access or use our Services as defined in our Terms. This information is collected, used and disclosed in accordance with the Privacy Act 1988 (Cth) (Privacy Act).
This Privacy Policy is incorporated by reference into our Terms. Any capitalized terms not defined in this Policy are defined in the Terms. You agree to comply with all Terms when accessing or using our Services, including this Privacy Policy.
2. Your Information is Secure
Our Services, including but not limited to the registration of an account with us or placing of an order, is not intended to be used by children under the age of 13. When a visitor indicates an age under 13, the registration process for The Upside website cannot be completed, and no personally identifying information is collected in conjunction with that attempted submission except that we retain e-mail addresses of such persons (and record of access attempts) for purposes of denying registration. Otherwise, we do not knowingly collect personally identifiable information from visitors under the age of 13.
If you are under 18, any use of our Services must be with the involvement of a parent or guardian. By accessing or using our Website, you warrant and represent to us that you are over the age of 18 years and you have the right, authority and legal capacity to enter into a legally binding agreement and to abide by this Privacy Policy.
The Velvét collects, uses and discloses information regarding users aged 13-18 in the same manner as it does for adults.